Privacy & Cookie Policy

Welcome to the Glúmur website, located on www.glumur.com. The website is operated by Glumur AB, reg.no. 559280-0683 (also mentioned below "Glúmur", "Glumur" "we" or us"), Hornsgatan 149, 117 34 Stockholm, Sweden and and we are dedicated to only collect and process personal data compliant with the rights and responsibilities under the applicable data protection laws and regulations, as well as the European Union’s General Data Protection Regulation (“GDPR”). Glumur is controlling the submitted personal data and thus responsible for such personal data under applicable data protection law.

This privacy policy describes how we process and protect personal data that customers submit to Glumur. With a purchase, visiting the website or submitting personal data, you confirm to have read, understand and accept the contents of this privacy policy. Glumur might update this privacy policy in the future, you are welcome to revisit this site and thus always be informed about the latest changes.

This policy applies to our customers who visit our website, newsletter subscribers and user of our other online services. In case we place a link on our website to other websites of interests, we do not have any control of the storage and processing of your personal data on such external websites. Please take a look then at the policies of the external website.

Information we collect

By purchasing a product online your name, billing and shipping address (street name, zip code, city and country), email, phone number, IP-adress are collected to process your order. The data is used to handle any customer returns, exchanges, resolve complaints and to communicate with you about updates regarding your purchase or in terms of questions or comments you might have in regards to our products and services.

The legal grounds for the processing of the above mentioned collected data is to ensure that Glúmur is able to fulfil its contractual obligations towards its customers, register and process returns, exchanges or resolve complaints of its customers. Information about returns are also processed for book-keeping purposes, based on the legal obligations of Glúmur.

The purchase history of the customer is also collected to ensure Glúmur is able to process returns or exchanges and resolve complaints or claims.

Submitting payments on Glúmur’s website are processed by third-party payment service, thus the third-party controls the credit card information and further data connected to the chosen payment method. We do not collect or store information about your payments.

Legal grounds for newsletter subscriptions

Collecting and processing data for sending our customers emails about product launches, product informations, competitions, market research, measure interest in and improving Glúmur’s website experience, products and services. Your Personal data will only be processed after freely given email consent and until withdrawal of such consent.

Third-parties and sharing of personal data

We neither sell or rent personal data of our customers to any other third parties. However, we may share data with selected suppliers who are responsible, for the packing and delivery of your order, handle payments by payment service providers by collecting your credit/debit card payments, banks and other financial providers, send out emails or newsletters, social media channels when you connect with us, mention or tag us as well as contact us directly. We do not allow our third parties who assist us with the roll-out of the performances mentioned above to make any other use of your personal data, outside of Glúmur’s behalf and compliance with the instructions of Glúmur.

Collected personal data is stored at the European Economic Area (EEA) but might be transferred and processed by a country outside of the EEA. Such transfers will be carried out in accordance with the applicable law.

In the events of law enforcement, for example, court order or public authority, where Glúmur is required to disclose your personal data to such an authority, Glúmur may disclose your personal data.

How long do we store your data

Your email might be saved for 12 months starting with your last purchase, with your right to always drop out to not receive any direct marketing

Purchase history will be saved during the return, exchange period and handling repayment for the time needed to fulfil Glúmur’s obligations. For book-keeping purposes, any data regarding returns might be stored for the time required by applicable law from a legal standpoint.

If you fulfil a claim or complaint, Glumur will save your data for the time needed to fulfil Glúmur’s obligations.

Your rights

Rights of access: Feel free to reach out at any point to us to ask about the processing of your data at contact@glumur.com

Rectification rights: You can always request rectification of your personal data, if the information is incorrect including your right to have incomplete personal data completed.

Right to restriction: you can request the restriction of your personal data if you either claim your personal data is incorrect, where Glúmur should restrict the processing of that personal data pending verification of the accuracy fo the personal data or if the processing is unlawful, where you can dispose the erasure of your personal data and enquire a restriction of the processing of your personal data.

Right to erasure: You may enquire at any point the deletion of the processing of your personal data. Glúmur retains the right though to keep your personal data to prevent fraud or abuse, adherence to legitimate and legal obligations.

Right to data portability: You can enquire to receive a copy of your processed personal data

Direct marketing: you are free at any point to decline and opt out from direct marketing efforts by following the instruction in the marketing emails or contact us at contact@glumur.com

Right to submit a complaint with supervisory authority:

If you think the processing of your data is in violation of applicable data protection law, you have the right to submit a complaint with a supervisory authority, specifically in the member state of your residency or the place of alleged infringement see (http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

Right to unsubscribe from Glúmur’s newsletters and emails:

you are free at any point to decline and unsubscribe by following the instruction in the newsletter emails or contact us at contact@glumur.com

Is it compulsory to submit personal data?

To be able to access certain services when, for example, purchase an item online or sign up for Glúmur newsletter, some personal data is required so Glúmur is able to fulfil the obligations coherent with the applicable data protection law.

Children’s privacy and legal purchase age

Glúmur does not wish to collect personal information from any person under the age of 16. If you’re under 18, we request that you have your parents or guardians compliance to make an online purchase on www.glumur.com or submit personal data to us or any other website related to Glúmur.

How to exercise your rights

Feel free to contact Glumur at contact@glumur.com and inform us what right you would like to invoke. For this intent, you might need to have access to the email address you used for your purchase in order for Glúmur to have the opportunity to verify your identity.

Security

We are dedicated to make sure your personal data submitted to us is secure and handle our customers’ personal data as confidential information and in compliance with the statutory data protection regulations and this data protection declaration. However, Glúmur notes its customers that submitting and transmission of online data always involve some risk. If you think your personal data has been compromised please contact us at contact@glumur.com

Information about the data processing controller on the website / GDPR contact information:

Glúmur AB
Hornsgatan 149
117 34 Stockholm
Sweden

E-Mail: contact@glumur.com

How we use cookies:

A cookie is a small text file that are saved on your device, and, during subsequent visits, retrieved from your computer or mobile device, containing information when you visit the website, through cookies and other technologies to personalize your experience on www.glumur.com and to monitor and analyze your usage of the website.

There are temporary cookies and persistent cookies. Temporary or session cookies are saved on your device until you close your web browser. Persistent cookies are saved with an end date, after such an end date the cookie is deleted. You can also erase persistent cookies by deleting them on your device.

Before a cookie is placed when visiting www.glumur.com, we need your agreement. Thus, when you visit www.glumur.com for the first time, you'll be asked to accept to the usage of cookies in the cookie banner. If you do not agree to the usage of cookies, you have the option available displaced in the cookie banner to leave the website. Please take a look at the Cookie Policy of Glúmur below to receive more information about the cookies and other technologies used.

If you do not wish to allow the storage of cookies on your device this can usually be disabled partly or fully in your browser settings function. Considering some browsers you can block all cookies, allow solely first party cookies, or delete cookies. You are also able to erase previously stored cookies on your web browser.

You also have the option when you visit the website and you do not wish to allow the storage of cookies on your device to click on "Leave this Site" in the cookie banner and leave the website.

Furthermore, Glúmur might use sporadically analytics technologies to measure and evaluate the access to and traffic on the website, and to generate navigation reports. Such technology is not collecting any personal data. Such analytics technologies are operated independently and has its own privacy policies.