Terms & Conditions
TERMS AND CONDITIONS
Welcome to Glúmur and our website, glumur.com (the “Website”). These Terms and conditions (the “Terms”) apply when you as a consumer, place an order through or use glumur.com and associated pages. These Terms constitute an agreement between you and Glúmur AB, reg. No. 559280-0683, Hornsgatan 149 , 117 34 Stockholm, as well as and by placing an order through or by using the Website you agree to these Terms. We ask that you carefully read the Terms before further use of the Website.
All purchases made through the Website are intended for non-commercial use only and by placing an order through the Website you confirm that you are an end consumer. Upon suspicions of you purchasing for commercial use, Glúmur reserves the right to request proof of you being an end consumer and to deny or cancel your order until such proof has been provided by you.
Disclaimer Of Warranties And Limitation Of Liability
Glúmur can not guarantee all items included in the Glúmur online shop are in stock at the time of your order. In case an item is not available, Glúmur will reach to you by phone or email. Glúmur cannot guarantee the content of the site is free of inaccuracies or typographical errors, or that all information is up to date. Glúmur might update the content of the site. We at Glúmur aim to publish the correct copy, images and pricing on online shop, however errors might occur. If you are charged a false amount in the online shop, you'll have the option of placing a new order with the right price or to cancel your order. Glúmur reserves the right to cancel any order before the items has been shipped, should we find that the price is incorrect. If such a situation occurs we will notify you by email.We reserve the right in individual cases to deny or change your order e.g. if you have given false personal information and/or have any record for non-payment of debt.
If we are not able to reach you, your order will be cancelled by default. Some services involved through the online shop are maintained by third-party organizations. In such a case where Glúmur acts as an agent for such services, we are not able to be hold responsible for any errors resulting from their actions. For any damages occured by using the online shop or on the other hand, not be able to use the online shop, Glúmur cannot be held responsible for any damages. Glúmur is not able to guarantee free of any problems, not interrupted, and secure access to the website.
General
The following terms and conditions apply to all customers who make a purchase on www.glumur.com and are binding between you ( “customer” ) and Glúmur AB (“Glúmur”, “us “we”).
When browsing the website and/or placing an order on the Glúmur website, you confirm and agree to the the Terms and Conditions and are bound by them. Take a look at the Privacy Policy before you confirm the Terms and Conditions.
Glúmur is entitled to update the Terms and Conditions, the date of the latest adaption is found in the last section of the Terms and Conditions. Please be aware when placing an order, you agree to the present Terms and Conditions and not a later version.
Placing an Order
When placing an order please write your contact details and a correct delivery address, where a delivery can be made during regular business hours Monday - Friday. Unfortunately we can’t accept deliveries to P.O. boxes due the the receiving of the delivery need a signature upon receipt.
We might be not able to deliver to certain countries or regions, if such a situation occurs we will inform you either when or after you place an order.
If you experience a problem placing an order on the website, please contact us at contact@glumur.com
Order confirmation
When you submit your order, we will send you an automatic order confirmation email to confirm we got your order. Please be aware that such an order confirmation email does not automatically mean an acceptance of the order, just a confirmation that we received your order.
Compliance and shipping confirmation
Please be aware all orders placed by your are subjected to agreement by us. Due to some unforeseen circumstances we might not be able to accept your order, without any liability to you. Not accepting your order, might arise due to the following reasons: product is out of stock, not able to obtain authorisation of payment, error with product information, such as price, suspicious or fraudulent activities.
When you receive the email shipping confirmation from us, this email confirms our acceptance of your order.
Please be aware, Glúmur can’t guarantee all items presented on the website are in stock when you place an order. If an article is out of stock when you place an order, we will contact you by email or phone. If we received at that point already a payment from you, we will refund the amount to you.
Colours
Glúmur will try its best to portray and describe the colours of its products as correct as possible. Nevertheless, because of colour setting on your device, the colours of your received products can slightly differ. We should not be held responsible for such divergences.
Prices
On the website the prices are shown in Euro and US Dollar. The prices and delivery costs on the website include VAT.
Please be aware that delivery costs are not included in the individual product prices. You can see the delivery costs when you check out and below in section contact@glumur.com
Payments
When placing an order you can make the purchase with the payment options set out on the website. Please be aware that each payment option and thus the privacy policy for the payments are subject to the providers.
If you would like to cancel an order, please contact us at xx and we will refund your order. We are not able to cancel an order when the product(s) already left the warehouse.
Glúmur should not be hold accountable for charges or penalties imposed by the payment provider resulting from a payment in association with your order.
Shipping methods
We ship from our warehouse in Sweden & USA, please see the average shipping times below:
When an order leave the warehouse we are not able to cancel the order, occurring shipping costs from such a situation are not refundable for returns then. Delivery to rural areas might result in longer delivery times.
Average shipping time does not include delays due to payment authorisations and/or stock availabilities. If we are not able to deliver your order within 30 days, you have the right to cancel your purchase.
Right of withdrawal, returns and other rights
Withdrawal
You can make a return or exchange your article within 14 days by sending the product(s) back to our warehouse by using the return label inside your package. If you are placed outside Europe, please send us an email to contact@glumur.com and notify us about the return. Please include your order number in that email.
Items purchased at "final sale" price cannot be returned or exchanged.
Refund related to the right of your purchase withdrawal
Glúmur will issue your refund within 14 days of the date the products was returned to our warehouse, using the same means of payment you used for your purchase related to that return. Please be aware we can only issue a full refund if the article(s) are in same condition as when the article(s) left our warehouse. If the value of the product is significantly diminished due to your incorrect or negligence care of the product, you have a commitment to compensate for the damages to the product and as such, Glúmur has the right to withhold an amount of the refund.
To avoid such a situation, please make sure when returning products they are in the same condition as when you received your package.
Please be aware we do not accept returns from articles bought from other retailers or second hand sites. Items purchased at "final sale" price cannot be returned or exchanged.
How to return the products
Within 14 days of receiving your product(s) you are eligible to return the items. Please follow the steps below:
Return within USA:
Free returns and exchanges, except for "final sale" products. Items purchased at final sale price cannot be returned or exchanged.
If you can't find a return label in your package, please contact us at contact@glumur.com and notify us about your return.
Return within European Union:
Free returns and exchanges, except for "final sale" products. If you can't find a return label in your package, please contact us at contact@glumur.com and notify us about your return. Items purchased at "final sale" price cannot be returned or exchanged.
Defective/Damaged products
If you receive damaged articles, please contact us immediately at contact@glumur.com . Based on the Consumer Act (1990:932) you are able to complain about compromised products within three years. However, you need to notify Glúmur within a reasonable time when you notice your received products features damages.
If Glúmur determines the products to be damaged, one of the following situations to resolve this incidence might be applicable:
- Full refund including shipping costs
- Repair of the damaged product
- Exchange of the damaged product with a new product
You can take a closer look at your legal consumer rights in the Consumer Act (1990:932) or visiting www.hallåkonsument.se.
Please inform us as soon as possible after you received a damaged product.
Limitation of liability
Our liability is limited to direct damages and we are not liable for indirect damages, for example loss of earnings or loss of opportunity etc.
Please note that we can not guarantee that the garments are free of perfumes, colognes, washing soap or any other potential allergy substances as they might have come in contact with the above mentioned substances at the manufacturer, during shipping preparations or potential inspections going through customs process. We recommend you consult with a medical professional or seek appropriate advice before using any product if you have known allergies, sensitivities, or pre-existing medical conditions.
Please be aware you take full responsibility for any allergic reactions, sensitivities, or adverse effects that may arise from the use of the products purchased from Glúmur.
Copyrights
All the images, copy and further content on the website is owned by Glúmur. Images, photos, trademarks, graphics, designs etc. visible on the website should not be copied.
Limitation of liability
Using this website is your risk. All information provided on the website is without warranties and we cannot guarantee for its correctness etc. We also cannot guarantee that the website always runs uninterrupted or free from errors or secure access to the website.
Applicable Law
This Terms and Conditions agreement is governed in accordance with the Swedish law. Sole and exclusive jurisdiction for any proceeding arising out of or related to these Terms and conditions agreement, should be a court located in Sweden. If you are a customer living in the Europe Union , you have the protection afforded to you by compulsory provisions of the law of your country of residence.
In addition, if you as a consumer are based in an European Union country, and we are not able to settle a complaint you have regarding a product you purchased on our Glúmur website, you can issue a complaint at the European Union dispute resolution platform (“ODR platform) Please be aware though Glúmur is not bound to partake in the process of the framework of the ODR platform.
The ODR platform serve as an opportunity for consumers to try and find and out-of-court settlement for disputes occurring from online purchases. The platform is free of charge and available in several languages. This is the link to the ODR platform: ec.europa.eu/consumers/odr/
Company Information/Impressum
Glúmur AB
Hornsgatan 149
117 34 Stockholm
Sweden
Company reg. no.: 559280-0683
Company VAT no: SE559280068301
Glúmur customer support: contact@glumur.com